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Order Processing Time

Please allow up to 5 business days of order processing time. If your order includes artisan keycaps, it may require a longer processing time as they are custom made items.

Taxes

VAT is included in the product price where applicable. For orders within the EU valued under €150/~$160, both VAT and import duties are covered through our IOSS system. For orders outside the EU, customers may be required to pay taxes or duties to their local customs authorities. These charges are not imposed by TzunaBee, and customers are responsible for any applicable customs fees.

Delivery Address

The goods will be delivered to the address provided in the order details. Any changes to the address must be informed within 24 hours.

Shipping Fee

The shipping fee is a fixed rate calculated at checkout, based on the destination country/region. Free shipping is available for orders over $60.

Order Tracking

Once your order is fulfilled, you can track it here: https://tzunabee.com/apps/order-tracking

Estimated Shipping Time

The shipping time provided below is an estimate and does not account for processing time, weekends, or public holidays. During extended public holidays, delays may occur due to the accumulation of packages with the courier company. Customers are advised to remain patient during these periods.

1. Asia

The estimated delivery time is 6 to 12 business days.

*Exception: Indonesia estimated delivery time is 8 to 15 business days. Vietnam estimated delivery time is 10 to 25 business days.

2. Europe

The estimated delivery time is 8 to 15 business days.

*Exception: Croatia estimated delivery time is 10 to 20 business days.

3. Oceania

The estimated delivery time is 8 to 15 business days.

4. Americas

The estimated delivery time is 8 to 15 business days.

Delivery Restrictions by Country/Region

1. For the United States, we do not deliver to P.O. Boxes, APO/FPO addresses, Amazon warehouses, and Armed Forces Zones. We are also unable to deliver to the following postal codes: 006-009 (Puerto Rico, Virgin Islands), 967-969 (Hawaii, Guam), 995-999 (Alaska).

2. For Germany, we do not deliver to P.O. Boxes and Armed Forces Zones addresses.

3. For France, we are unable to deliver to postal codes starting with 97, 98, or 00, PO Boxes, Armed Forces Zones addresses, or postal codes 00100 and 00200.

4. For Spain, we are unable to deliver to postal codes starting with 07, 35, 38, or 51-99.

5. For Portugal, we are unable to deliver to postal codes starting with 9.

*Note: If your shipping address is in a rural community, you may need to collect your package from the nearest regional post office. Please expect an additional 1-2 days for delivery in rural or remote areas.

EU Shipping

EU customers can enjoy a hassle-free shopping experience with all taxes and duties paid at checkout.

1. VAT and duty Inclusive Pricing: For orders under 150€/~160$ (excluding shipping and taxes), all VAT and customs duties are included in the price at checkout. No additional charges on delivery.

2. Quick Customs Clearance: Orders under 150€/~160$ benefit from expedited customs processing, resulting in faster delivery times.

3. Separate Shipping Fees: Shipping fees are calculated separately and are not included in the 150€/~160$ limit. Please review shipping costs at checkout.

4. Customs Support: If local customs charge any fees upon delivery, please contact our customer support at support@tzunabee.com for assistance. 

*Reference: European Union VAT rates

Regions/Countries We Currently Ship To

Asia

Europe

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Hungary
  • Ireland
  • Italy
  • Lithuania
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland

Oceania

  • Australia
  • New Zealand

Americas

  • Canada
  • United States

We will include more regions/countries in the future as we expand. If your region/country is not listed, you may express your interest by contacting us via email at support@tzunabee.com.